Frequently asked questions
What should I do if I receive a wrong or faulty item?
We are very sorry to hear that you've received an incorrect or faulty item. We strive to ensure that all orders are quality checked before dispatch, but mistakes can happen. If you have received the wrong or faulty item please send us an email to firstname.lastname@example.org
Your order number
Product name & code
Picture of the fault / incorrect item
Can I exchange an item?
Unfortunately we don't offer an exchange facility.
What is your returns policy?
- Items must be returned within 14 days of receipt.
- Items must be unworn and unwashed.
- Shoes must be tried on indoors.
- Items must have all tags attached.
If you have any more questions please email us on email@example.com
Do you ship internationally?
Yaaaaay! We have just opened to international orders.
£18.99 - International delivery (Tracked 3 - 5 days)
What Are My Delivery Options?
£3.99 - Standard delivery (Tracked 3 - 5 days)
£6.99 - Next day delivery (If ordered before 6pm the previous day)
How does Next Day Delivery work?
You would need to order by 6pm the previous day for Next Day delivery service.