Just so you have a wonderful shopping experience let's get through the boring stuff :)

Frequently asked questions

Ordering

What should I do if I receive a wrong or faulty item?


We are very sorry to hear that you've received an incorrect or faulty item. We strive to ensure that all orders are quality checked before dispatch, but mistakes can happen. If you have received the wrong or faulty item please send us an email to help@bellatrends.co.uk Your name Your order number Product name & code Picture of the fault / incorrect item




Can I exchange an item?


Unfortunately we don't offer an exchange facility.




What is your returns policy?


- Items must be returned within 14 days of receipt. - Items must be unworn and unwashed. - Shoes must be tried on indoors. - Items must have all tags attached. If you have any more questions please email us on help@bellatrends.co.uk





Shipping

Do you ship internationally?


Yaaaaay! We have just opened to international orders. £18.99 - International delivery (Tracked 3 - 5 days)




What Are My Delivery Options?


£3.99 - Standard delivery (Tracked 3 - 5 days) £6.99 - Next day delivery (If ordered before 6pm the previous day)




How does Next Day Delivery work?


You would need to order by 6pm the previous day for Next Day delivery service.